This module provides an overview of the management of unexpected events, incidents, and crises, with an emphasis on actions to be taken. It provides a background on product recalls and associated regulations. Other unexpected situations, such as threatening callers and the introduction of malware or spyware onto internal systems, are also discussed.

Register here!

• Types and Impacts of Situations 
• Product Recalls 
• Management Planning for Unexpected Situations 
• Managing an Unexpected Event, Incident, or Crisis