Medical Inquiries and Database Management eLearning Module
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Keyword(s)
Medical Information; Medical Responses; Medical Writing; Quality Review
The goal of this module is to help medical communications professionals differentiate between product inquiries from healthcare professionals (HCPs) and non-HCPs, to respond appropriately to different types of information requests, and to use the company's database management system when fielding questions, retrieving information, and delivering responses.
Credit Information
ACPE = 1.75
IACET = .2
IACET = .2
Description
Learning Objectives
Upon completion of this module, learners should be able to:
- List characteristics of a response to a medical information request
- Recognize the process for receiving and responding to medical information requests
- Categorize responses that are appropriate for healthcare professionals and non-healthcare professionals
- Differentiate between standard responses and custom responses to medical information requests
- Identify sources of information available when preparing responses
- Utilize guidelines that are specific to providing verbal responses
- Define the role of a database system in the Medical Communications department
- List features and functions necessary for an effective medical communications database system
- Identify data requirements and considerations for documenting a medical information request
Featured Topics
- Receiving and Responding to Requests for Information
- HCP Requests and Non-HCP Requests
- Using a Database for Information Management
- Design of the System
- Additional Functions of the Database
The module takes an average of 1.75 hours to complete.